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Comfort and wellbeing products for home routines

Terms of service

Terms of Service

This website is operated by RIFAI Samy EI, trading as Recovyx. Throughout the site, the terms "we", "us" and "our" refer to RIFAI Samy EI, trading as Recovyx.

By visiting recovyx.com or purchasing a product from Recovyx, the user agrees to these Terms of Service, the Terms and Conditions of Sale, and the policies available on the website.

Website use

The user must not use the website for any unlawful purpose, transmit malicious code, submit false or misleading information, infringe third-party rights or interfere with the operation of the website.

Product information

Recovyx makes reasonable efforts to provide accurate and up-to-date product information. Product photos, colours and finishes may vary slightly depending on screen settings, manufacturing batches and product presentation.

Product information is provided for general home comfort and wellbeing use. It is not medical advice and does not replace professional healthcare guidance.

Prices and availability

Product prices and availability are shown on the product page and at checkout before the order is confirmed. Recovyx may correct errors or update product information where permitted by law.

Third-party services

recovyx.com is hosted by Shopify Inc. Payment, delivery, analytics and technical services may be provided by third-party providers required to operate the website and process orders.

Intellectual property

The content of recovyx.com, including text, images, graphics and layout elements, is protected by intellectual property rules. It may not be copied, reproduced or reused without prior written permission from Recovyx.

Governing law

These Terms of Service are governed by French law, without depriving customers located in the United Kingdom of any mandatory consumer protections applicable under their local law.

Contact

Trading name: Recovyx
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40

Help

Frequently asked questions

Is delivery free?

Yes. UK delivery is free on every order. The estimated delivery time is listed in the shipping policy before ordering.

When will my order be dispatched?

Orders are prepared as quickly as possible and tracking is shared when available. Estimated delivery information is listed in the shipping policy before ordering.

Can I return my order?

You can request a return within 14 days, subject to the refund policy. Items should be returned in the condition described in the policy.

Is delivery free?

Yes. UK delivery is free on every order. Delivery information, returns and product details are available before checkout.

How should I choose the right product?

Check the product title, images, variant options, included accessories and product details before ordering. If you are unsure, contact us before purchase.

How should I use the product safely?

Always follow the product instructions and use the item only as intended. Stop using the product if it feels uncomfortable and seek professional guidance if you have a health concern.

Are prices and charges shown before payment?

Yes. Product prices, available payment options and any applicable order information are shown before you confirm payment.

What happens if an item is unavailable?

If a product or variant is unavailable, the product page or checkout will indicate this. We aim to keep product availability clear before purchase.

Who can I contact with a question?

You can contact our support team before or after ordering. Contact details are available on the contact page and in the store policies.

Where can I read the store policies?

Shipping, refund, privacy and terms information is available from the policy links in the footer before you place an order.

Do you make outcome claims?

No. Product information is kept factual and focused on general use, product features and customer comfort. Individual experiences can vary.

Will I pay customs or import fees?


No. All UK import duties and taxes are already included. The price at checkout is final, with no extra fees on delivery.