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Comfort and wellbeing products for home routines

Payment Policy

Payment Policy

This Payment Policy applies to purchases made on recovyx.com. Recovyx is operated by RIFAI Samy EI.

Accepted payment methods

Available payment methods are displayed at checkout before the order is confirmed. The customer can review the available options and the total amount before completing payment.

Payment currency

Prices for the United Kingdom market are displayed in British pounds sterling (GBP) on recovyx.com. The total amount charged by Recovyx is shown at checkout before payment is confirmed.

Payment processing

Payment is charged when the customer validates the order and the payment is accepted or authorised. After successful payment, the customer receives an order confirmation by email.

Recovyx does not store full payment card details. Payment information is processed by Shopify and the relevant payment providers.

Failed or cancelled payments

If a payment fails or is cancelled, the order is not processed until payment has been successfully accepted. If funds appear to have been charged but no order confirmation has been received, contact Recovyx at contact@recovyx.com.

Refunds and cancellations

Refunds and cancellations are handled according to the Refund Policy and the Terms and Conditions of Sale available on recovyx.com.

Contact details

Trading name: Recovyx
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40

Help

Frequently asked questions

Is delivery free?

Yes. UK delivery is free on every order. The estimated delivery time is listed in the shipping policy before ordering.

When will my order be dispatched?

Orders are prepared as quickly as possible and tracking is shared when available. Estimated delivery information is listed in the shipping policy before ordering.

Can I return my order?

You can request a return within 14 days, subject to the refund policy. Items should be returned in the condition described in the policy.

Is delivery free?

Yes. UK delivery is free on every order. Delivery information, returns and product details are available before checkout.

How should I choose the right product?

Check the product title, images, variant options, included accessories and product details before ordering. If you are unsure, contact us before purchase.

How should I use the product safely?

Always follow the product instructions and use the item only as intended. Stop using the product if it feels uncomfortable and seek professional guidance if you have a health concern.

Are prices and charges shown before payment?

Yes. Product prices, available payment options and any applicable order information are shown before you confirm payment.

What happens if an item is unavailable?

If a product or variant is unavailable, the product page or checkout will indicate this. We aim to keep product availability clear before purchase.

Who can I contact with a question?

You can contact our support team before or after ordering. Contact details are available on the contact page and in the store policies.

Where can I read the store policies?

Shipping, refund, privacy and terms information is available from the policy links in the footer before you place an order.

Do you make outcome claims?

No. Product information is kept factual and focused on general use, product features and customer comfort. Individual experiences can vary.

Will I pay customs or import fees?


No. All UK import duties and taxes are already included. The price at checkout is final, with no extra fees on delivery.