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Comfort and wellbeing products for home routines

Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on recovyx.com for delivery to the United Kingdom.

Delivery area

Recovyx delivers to the United Kingdom only.

Processing time

Orders are prepared and dispatched within 1 to 2 business days after order confirmation, excluding weekends and public holidays.

The order preparation cut-off time is Monday to Friday at 3:00 pm Paris time, excluding public holidays.

Estimated delivery time

The estimated transit time is 4 to 5 business days after dispatch. The total estimated delivery time is 5 to 7 business days from order confirmation.

Delivery times are estimates and may be affected by courier delays, customs processing, incorrect delivery information, high-demand periods, force majeure or circumstances outside Recovyx's reasonable control.

Shipping cost

The UK shipping cost is £0.00 for orders placed on recovyx.com and delivered within the United Kingdom, regardless of the order amount.

Import duties and taxes


All UK import duties and taxes are included in the price. The amount shown at checkout is the final price. You will not be charged any additional customs fees on delivery.

Tracking information

For each order placed on recovyx.com, the customer receives an order confirmation email. Once the order has been dispatched, the customer receives a shipping confirmation email with tracking information when available.

If the customer has not received tracking information within 3 business days after order confirmation, they may contact Recovyx by email at contact@recovyx.com.

Delivery address

The customer is responsible for providing a complete and accurate delivery address when placing the order. Recovyx is not responsible for delivery delays or failed delivery caused by incorrect, incomplete or outdated delivery information provided by the customer.

Help

Frequently asked questions

Is delivery free?

Yes. UK delivery is free on every order. The estimated delivery time is listed in the shipping policy before ordering.

When will my order be dispatched?

Orders are prepared as quickly as possible and tracking is shared when available. Estimated delivery information is listed in the shipping policy before ordering.

Can I return my order?

You can request a return within 14 days, subject to the refund policy. Items should be returned in the condition described in the policy.

Is delivery free?

Yes. UK delivery is free on every order. Delivery information, returns and product details are available before checkout.

How should I choose the right product?

Check the product title, images, variant options, included accessories and product details before ordering. If you are unsure, contact us before purchase.

How should I use the product safely?

Always follow the product instructions and use the item only as intended. Stop using the product if it feels uncomfortable and seek professional guidance if you have a health concern.

Are prices and charges shown before payment?

Yes. Product prices, available payment options and any applicable order information are shown before you confirm payment.

What happens if an item is unavailable?

If a product or variant is unavailable, the product page or checkout will indicate this. We aim to keep product availability clear before purchase.

Who can I contact with a question?

You can contact our support team before or after ordering. Contact details are available on the contact page and in the store policies.

Where can I read the store policies?

Shipping, refund, privacy and terms information is available from the policy links in the footer before you place an order.

Do you make outcome claims?

No. Product information is kept factual and focused on general use, product features and customer comfort. Individual experiences can vary.

Will I pay customs or import fees?


No. All UK import duties and taxes are already included. The price at checkout is final, with no extra fees on delivery.