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Privacy policy

Privacy Policy

Article 1 - Personal information collected

When a customer makes a purchase on recovyx.com, Recovyx collects the personal information provided during the order process, including the customer's name, billing address, delivery address, email address, phone number, order details and payment-related information.

When a user browses recovyx.com, certain technical information may also be collected automatically, including IP address, browser type, operating system, device information, pages visited and website interactions.

Article 2 - Data controller

The data controller responsible for personal data collected through recovyx.com is:

Trading name: Recovyx
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40

Article 3 - Use of personal data

Recovyx uses personal data to process and manage orders, process payments, prevent fraudulent transactions, arrange delivery to the United Kingdom, manage returns and refunds, provide customer support, send order and delivery messages, improve the website, comply with legal obligations, and send marketing communications where legally permitted or where consent has been given.

Recovyx does not sell personal data.

Article 4 - Shopify and service providers

recovyx.com is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows Recovyx to sell products online. Personal data may also be shared with trusted service providers only where necessary for hosting, payment processing, fraud prevention, delivery, customer support, analytics, marketing tools or technical maintenance.

Article 5 - Payments

Payments on recovyx.com are processed through payment providers displayed at checkout. Recovyx does not store full payment card details.

Article 6 - International transfers

Because Recovyx uses international service providers, including Shopify, personal data may be transferred, stored or processed outside the United Kingdom, France or the European Economic Area. Where required, Recovyx relies on appropriate safeguards for international transfers.

Article 7 - Cookies

recovyx.com uses cookies and similar technologies to operate the website, manage the shopping cart, remember user preferences, improve browsing, analyse traffic, support security and enable marketing tools where consent is given.

Users can accept, refuse or change cookie preferences through the cookie banner where available or through browser settings. Refusing cookies may limit access to some website features.

Article 8 - Data retention

Recovyx keeps personal data only for as long as necessary for order management, customer service, legal obligations, accounting, tax records, fraud prevention, dispute management and product issue support.

Article 9 - Your rights

Subject to applicable law, customers and users may have the right to access, correct, delete, object to, restrict or request portability of their personal data, and to withdraw consent where processing is based on consent.

To exercise these rights, contact Recovyx at contact@recovyx.com. Users may also lodge a complaint with the CNIL at https://www.cnil.fr/fr/plaintes.

Article 10 - Changes to this Privacy Policy

Recovyx may update this Privacy Policy from time to time. The latest version is available on this page.

Article 11 - Contact

Trading name: Recovyx
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40

Help

Frequently asked questions

Is delivery free?

Yes. UK delivery is free on every order. The estimated delivery time is listed in the shipping policy before ordering.

When will my order be dispatched?

Orders are prepared as quickly as possible and tracking is shared when available. Estimated delivery information is listed in the shipping policy before ordering.

Can I return my order?

You can request a return within 14 days, subject to the refund policy. Items should be returned in the condition described in the policy.

Is delivery free?

Yes. UK delivery is free on every order. Delivery information, returns and product details are available before checkout.

How should I choose the right product?

Check the product title, images, variant options, included accessories and product details before ordering. If you are unsure, contact us before purchase.

How should I use the product safely?

Always follow the product instructions and use the item only as intended. Stop using the product if it feels uncomfortable and seek professional guidance if you have a health concern.

Are prices and charges shown before payment?

Yes. Product prices, available payment options and any applicable order information are shown before you confirm payment.

What happens if an item is unavailable?

If a product or variant is unavailable, the product page or checkout will indicate this. We aim to keep product availability clear before purchase.

Who can I contact with a question?

You can contact our support team before or after ordering. Contact details are available on the contact page and in the store policies.

Where can I read the store policies?

Shipping, refund, privacy and terms information is available from the policy links in the footer before you place an order.

Do you make outcome claims?

No. Product information is kept factual and focused on general use, product features and customer comfort. Individual experiences can vary.

Will I pay customs or import fees?


No. All UK import duties and taxes are already included. The price at checkout is final, with no extra fees on delivery.