Aller au contenu
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
Offre — jusqu'à -40%Se termine dans00:00:00
FAIT MAIN — ACCORDÉ POUR LES CHERCHEURS DE SON

Privacy policy

Privacy Policy

Article 1 - Personal Information Collected

When a customer makes a purchase on recovyx.com, Recovyx collects the personal information provided during the order process, including the customer’s name, billing address, delivery address, email address, phone number, order details and payment-related information.

When a user browses recovyx.com, certain technical information is also collected automatically, including the user’s IP address, browser type, operating system, device information, pages visited and interactions with the website.

Email and SMS marketing may be sent only where permitted by law or where the user has given consent. These communications may relate to Recovyx, products, offers, updates or customer service information.

Article 2 - Data Controller

The data controller responsible for personal data collected through recovyx.com is:

RIFAI Samy EI, trading as Recovyx
SIRET: 990 761 884 00024
60 Rue François 1er
75008 Paris, France
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40

Article 3 - Consent

When a customer provides personal information to complete a transaction, verify a payment method, place an order, arrange delivery or return a purchase, Recovyx uses that information for the purpose of performing the contract and managing the order.

Where Recovyx asks for personal information for another purpose, such as marketing, Recovyx will request the customer’s consent or provide a clear option to refuse.

The customer may withdraw marketing consent at any time by using the unsubscribe link included in marketing emails or by contacting Recovyx at contact@recovyx.com.

Article 4 - Use of Personal Data

Recovyx uses personal data for the following purposes:

  • to process and manage orders placed on recovyx.com;
  • to process payments and prevent fraudulent transactions;
  • to arrange delivery to the United Kingdom;
  • to manage returns, refunds, exchanges and product issue requests;
  • to provide customer support;
  • to send order confirmations, delivery updates and service messages;
  • to improve the website, products and customer experience;
  • to comply with legal, accounting, tax and administrative obligations;
  • to send marketing communications where legally permitted or where the user has consented.

Recovyx does not sell personal data.

Article 5 - Disclosure of Personal Data

Recovyx may disclose personal data where required by law, where necessary to enforce its Terms and Conditions of Sale, or where necessary to protect its rights, customers, website or business.

Personal data may also be shared with trusted service providers only where necessary for the operation of recovyx.com, including hosting, payment processing, fraud prevention, delivery, customer support, analytics, marketing tools and technical maintenance.

Article 6 - Shopify

recovyx.com is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows Recovyx to sell products online.

Customer data is stored through Shopify’s data storage, databases and general Shopify application. Data is stored on secure servers protected by technical safeguards.

Shopify may process and store personal data outside the customer’s country of residence, including outside the United Kingdom and the European Economic Area, in accordance with applicable data protection rules.

Article 7 - Payments

Payments on recovyx.com are processed through secure payment providers. Available payment methods are displayed at checkout before the order is confirmed.

Recovyx does not store full payment card details.

Payment information is processed by Shopify and the relevant payment providers in accordance with applicable payment security standards, including PCI-DSS where applicable.

Payment transaction information is retained only for as long as necessary to complete the order, meet legal obligations, prevent fraud and manage any dispute, refund or chargeback.

Article 8 - Third parties and service providers

Third parties may include Shopify, payment providers, fraud prevention providers, delivery partners, analytics providers, marketing tools, customer support tools and technical service providers used to operate recovyx.com.

Third-party service providers used by Recovyx collect, use and disclose personal data only to the extent necessary to provide their services.

Some third-party providers, including payment providers, delivery partners and technical service providers, have their own privacy policies that apply to the data they process.

When a customer leaves recovyx.com or is redirected to a third-party website or application, the customer is no longer governed by this Privacy Policy or by Recovyx’s Terms and Conditions of Sale.

Recovyx is not responsible for the privacy practices of third-party websites and recommends that customers read their privacy policies.

Article 9 - International Transfers

Because Recovyx uses international service providers, including Shopify, personal data may be transferred, stored or processed outside the United Kingdom, France or the European Economic Area.

Where required, Recovyx relies on appropriate safeguards for international transfers, including contractual protections and safeguards provided by its service providers.

Article 10 - Security

To protect personal data, Recovyx takes reasonable precautions and uses industry-standard safeguards to reduce the risk of loss, misuse, unauthorised access, disclosure, alteration or destruction.

recovyx.com uses secure technologies provided by Shopify and its service providers, including SSL encryption for data transmission where applicable.

No method of transmission over the internet or method of electronic storage is completely secure. Recovyx therefore cannot ensure absolute security in every circumstance.

Article 11 - Cookies

recovyx.com uses cookies and similar technologies to operate the website, manage the shopping cart, remember user preferences, improve browsing, analyse traffic, support security and enable marketing tools where consent is given.

Cookies used on recovyx.com may include:

  • _session_id: unique session identifier used by Shopify to store session information such as referrer and landing page.
  • _shopify_visit: used by Shopify’s internal statistics system to record visits, with a duration of approximately 30 minutes from the last visit.
  • _shopify_uniq: used to help calculate the number of visits by unique customers.
  • cart: unique identifier used to store information about the customer’s shopping cart, with a duration of approximately 2 weeks.
  • _secure_session_id: unique secure session identifier used for website operation and security.
  • storefront_digest: unique identifier used by Shopify where a storefront password is enabled.

Non-essential cookies, including analytics or marketing cookies, are used only where required consent has been given.

Users can accept, refuse or change cookie preferences through the cookie banner where available or through their browser settings. Refusing cookies may limit access to some features of recovyx.com.

Article 12 - Age of Consent

By using recovyx.com, the user confirms that they are at least 18 years old or that they are using the website under the supervision and consent of a parent or legal guardian.

Article 13 - Data Retention

Recovyx keeps personal data only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer service, legal obligations, accounting, tax records, fraud prevention, dispute management and product issue support.

Order-related data may be retained for the period required by applicable legal, tax and accounting obligations.

Marketing data is retained until the user withdraws consent or objects to receiving marketing communications.

Article 14 - Your rights

This section explains your rights in relation to personal data processed by Recovyx.

Subject to applicable law, customers and users may have the following rights regarding their personal data:

  • the right to access personal data held about them;
  • the right to request correction of inaccurate or incomplete data;
  • the right to request deletion of personal data where legally applicable;
  • the right to object to certain processing;
  • the right to restrict processing;
  • the right to withdraw consent where processing is based on consent;
  • the right to data portability where legally applicable;
  • the right to lodge a complaint with a data protection authority.

To exercise these rights, the customer may contact Recovyx at contact@recovyx.com.

Recovyx may request information necessary to verify the identity of the person making the request.

Users may also lodge a complaint with the CNIL at https://www.cnil.fr/fr/plaintes.

Article 15 - Delivery Partners

Customer personal data, including name, delivery address, phone number, email address and order information, may be transmitted to delivery partners responsible for delivering the products.

This information is shared only to the extent necessary to prepare, ship, track and deliver the order.

Article 16 - Personalised Offers and Analytics

Recovyx may use customer information to improve the website, understand customer preferences and provide more relevant offers or content.

Where possible, analytics and statistical information is aggregated or anonymised.

Marketing communications are sent only where legally permitted or where the customer has given consent.

Article 17 - Changes to This Privacy Policy

Recovyx reserves the right to modify this Privacy Policy at any time. Changes take effect immediately after publication on recovyx.com.

If material changes are made, Recovyx will update this page so users can understand what information is collected, how it is used and under what circumstances it may be disclosed.

If Recovyx or recovyx.com is acquired, merged with another business or transferred to another owner, personal data may be transferred to the new owner so that the business can continue operating and selling products.

Article 18 - Contact

For any question about this Privacy Policy, to access, correct, modify or delete personal data, to withdraw consent, or to submit a complaint, the customer may contact Recovyx at:

RIFAI Samy EI - Recovyx
60 Rue François 1er
75008 Paris, France
Email: contact@recovyx.com
Phone: +33 6 68 59 80 40