Frequently Asked Questions Order Related Questions

Is my personal and payment information secure?

Yes. At Recovyx, your privacy and security are our top priorities. We use industry-leading encryption to safeguard your personal and payment details from unauthorized access. We never sell, share, or misuse your data—your information is strictly used to process your orders and provide product updates. For more details, please review our Privacy Policy.

Do you offer refunds?

Absolutely! We stand behind our products and offer a 100% satisfaction guarantee. If your order arrives damaged or doesn’t meet your expectations, we provide return and refund policy.

How do I request a refund?

To process a refund, the item must be returned to us. We offer a 30-day money-back guarantee, so as long as you submit your return request within 30 days of receiving the product, you are eligible for a full refund.

📩 Simply email us at support@recovyx.com with your order details. If your request is beyond 30 days, we may offer store credit instead.

🚫 Final Sale Items:

  • International orders and items discounted by 40% or more are final sales and not eligible for refunds.
  • If your item is damaged, defective, or incorrect, please send a photo within 7 days of delivery for a free replacement.

For more details, check our Return & Refund Policy.

How long does it take to receive my refund?

Once your returned item is received, we process refunds within 5-7 business days.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs, which are non-refundable. Please refrain from ordering multiple sizes with the intention of returning those that do not fit. If you need assistance selecting the right size, reach out to us at support@recovyx.com.

How can I contact Recovyx for questions or concerns?

We’re here to help! Reach us via:
📧 Email:support@recovyx.com
📍 Contact Page:Visit Here

What are your customer support hours?

Our team is available:
🕘 Monday - Friday: 9 AM - 4 PM (Eastern Time)
📦 Orders can be placed 24/7 on our website.

Shipping-Related Questions

How much does shipping cost?

Shipping costs depend on your location, chosen carrier, and the total weight of your order. You’ll see exact shipping fees at checkout before confirming your purchase.

How long does shipping take?

🚚 United States: 6 -10 business days
🌍 International: 7-12 business days
⏳ Order Processing: 1-2 business days before shipping (excluding weekends & holidays)

Which carriers do you use for shipping?

🇺🇸 U.S. Orders: USPS, UPS
🌍 International Orders: USPS, DHL Express

Product-Related Questions

Do you have a size chart?

Most of our wellness products are adjustable or one-size-fits-all. However, if a product has multiple sizes, the size chart will be included in the product images on its page.

How do I clean my wearable recovery products?

For best results:
✔ Hand wash in cool or lukewarm water with mild detergent.
✔ Air dry—avoid washing machines and dryers as they may damage the material.

Are Recovyx products FDA-approved?

Our products are not intended to diagnose, treat, or cure any medical conditions. Recovyx products are designed to support wellness and recovery but are not evaluated by the FDA.

However, they are designed using science-backed methods to support muscle recovery, relaxation, and overall well-being.

If you have any other questions, feel free to reach out! We’re committed to helping you recover, recharge, and feel your best.

📩 Contact Us: support@recovyx.com
🔗 Visit Our Help Center: Recovyx.com